Case study

Orchestrator: forms, portals and approvals

An administrator designs the forms and the approval flows, approvers resolve from the staff directory, and every request, inside the organisation or outside it, lands in one view.

Build something like this

Client: our ownSector: Operations

The build

What the problem was, and what we did about it.

The problem

Equipment requests, change requests, data uploads, expense claims, supplier onboarding: every process with its own form and its own email chain, and nobody who can say where a request is.

What we built

A builder in which an administrator designs a service, its questions and its approval steps, with approvers resolved from the staff directory so the flow follows the organisation chart; portals for the people outside the organisation; and one consolidated view of every response with its timestamps, attachments and status. Published to the client's own Microsoft tenant and sold under a perpetual licence to the full source code.

Illustration: the service desk portal's home screen, its request menu beside its picture

Illustration, close up: a service's configuration beside the request form it produces on a phone — A closer look
An illustration of the system, drawn for this page with demo data. Nothing shown is a client's own.

Built with

Power Platform

Feature by feature

What it does.

Simple Form Interfaces
Spin up dynamic web forms and self-service portals with no code required. Capture exactly the data you need with conditional questions, file uploads, and slick, mobile-friendly layouts.
Power Platform Hosting
Publish forms straight to your Microsoft tenant for instant, secure access. Stakeholders log in with the credentials they already use, so adoption is seamless and governance stays airtight.
Intelligent Email Orchestration
Automatic approval, reminder, and notification emails keep every participant in lockstep with your process. Emails are simple, branded, and tracked end-to-end.
Live Response Explorer
Review each submission in a single consolidated view, complete with timestamps, attachments, and user details. Filter, search, and take action on responses without leaving the app.
Insight-Rich Dashboards
Turn raw answers into real-time charts and KPIs. Spot trends, flag bottlenecks, and export detailed reports in a click. Data stays fresh and decisions remain fast.
Versatile Use Cases
Use Orchestrator for AI simulations, HR onboarding, compliance, IT requests, customer feedback, and more. Adapt workflows to any department or process.